For questions regarding products or any other related matters, contact us via email at firstname.lastname@example.org or by phone (310) 242-8904.
Office hours are Monday through Friday, 9am to 6pm. Warehouse hours are Monday through Friday, 10am to 4pm.
The minimum purchase for the first order is $300. (future orders $150). Minimum Order Quantity (MOQ) is 3 units. (except for preorders).
Orders shall be placed through the company website, over the phone, or by Email. We will send a confirmation of your Purchase Order and an invoice to you within 2-3 business days. Once confirmed, the order will be picked and may not be cancelled.
Pre-Orders placed online will be confirmed via email with a preliminary invoice for the items ordered. Forms of payment and shipping charges will be confirmed when items become available. Once items arrive to our warehouse, an invoice will be sent to the email address provided at registration unless otherwise noted.
Payment for pre-order must be pre-paid or pre-authorized to charge at the time of the order. Pre-orders are final and non-refundable.
We ship via UPS, FedEx, USPS, or Local Trucking. The shipping cost calculated on our website is the estimated amount. Customers will pay the actual fee for shipping, which will be included on the invoice.
All local pickups must have a confirmed appointment with your sales rep, otherwise you will be turned away. No same day local pickups, excluding freight. Appointments for pickups need, at minimum, a 24-hour notice in advance. No exceptions! We ask that you arrive on time. If you are running late, you must notify your sales rep. We have the right to refuse any pickups that do not adhere to the scheduled appointment time.
To expedite service, payment by credit card will be processed the morning of the scheduled appointment date regardless of pickup time. Authorization and confirmation will be made with your sales rep. Payment via cash or business check will be accepted at time of appointment.
Payment will be made at time of purchase, and payment term will be due on receipt. An invoice will be sent to the email address provided in your account. A payment will be charged for your order after your confirmation. We will hold further process of the order until we received your confirmation.
We accept all major credit cards, business checks and wire transfers.
・Mastercard, Visa or American Express
・Checks (payable to ReaL4 Trading) Return checks are subject to a $25 service fee
Any product may be returned within 14 days of purchase, provided that it is unused, like-new condition. Products must be well packed in order to protect against loss or damage. We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping, or the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.
Refused orders and merchandise returned due to customer error are subject to a 25% restocking fee.
Damaged Items & Shortages
Upon a shipment’s leaving our warehouse (i.e. upon ReaL4 Trading's delivery to the carrier), risk of loss or damage to products in transit will fall upon you, and ReaL4 Trading will not be held liable for any damages to the products that occurs in transit, including but not limited to carton or exterior packaging damages.
Please report any damaged or missing items within three (3) days of delivered date via E-mail email@example.com or phone (310-242-8904)
NOTICE: Do not open item packaging if the damage/defect is viewable while still sealed.
A vendor must establish an account by completing the registration process and providing a valid Business Reseller’s Permit to ReaL4 Trading. ReaL4 Trading reserves the right to determine whether to activate your account based on the information submitted. All information provided in connection with registration must be accurate.
PLEASE NOTE: We do not permit the sale of our products via kiosks, flea markets, auction style websites, personal blogshops, mass order websites and home selling. This includes, Amazon, eBay, Walmart, Rakuten or any other similar market places. Doing so will result in immediate termination of your account.
※All Prices are subject to change without notice
We are always ready to help you should you have any questions.
Phone: (310) 242-8904
ReaL4 Trading 19 Arese Aisle Irvine CA 92606
⚠ WARNING ⚠
These products can expose you to chemicals including Phthalate, which is known to the State of California to cause cancer.
For more information, go to www.P65Warnings.ca.gov.
For any questions regarding this Vendor Guide or the Vendor Terms & Conditions, please email us at firstname.lastname@example.org. We appreciate your patronage and continued support!